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Google Rating

4.8

Based on 53 reviews

Assist Health Supplies

4.8

17:06 14 Jul 25

After years of seating systems made for our daughter, we finally got a winner with new vendor in town Assist Health Supplies.Mike at Assist made the experience that respected the client and caregiver. We worked together and tried out different systems. This option ended up giving one of the best seats she ever had. As well had them do a regular maintenance on porch lift. Tech did a great job! Assist Health Supplies is a breath of fresh air for the Medicine Hat area.

23:33 08 Jul 25

Inadequate delivery drivers. Nice staff in store.

22:02 07 Jul 25

I cannot recommend Assist enough. They were prompt, thorough and thoughtful in helping with a power wheel chair rental for my mom. I will certainly return for other services in the future.

16:07 24 Jun 25

I strongly recommend Assist Medical Supplies. It is a company that can be trusted. Nancy, who professionally and proficiently operates the business, is friendly, approachable with a wealth of knowledge on her products and merchandise. She cares about her customers and diligently strives to accommodate their desires and needs.I am happy to have found Assist Medical supplies after my disappointing experiences with Co-Op Home Health. Assist Medical Supplies had the exact product on stock that I needed - a product that Co-Op, still didn’t have in stock six months after placing the order. I was so impressed with how Nancy treated me as a customer that I purchased a lifting chair. She gave me a 10% discount too!! I was also impressed with her technician, who gave me same day service to check on a minor mechanical issue with the chair. He was able to correct the small issue within five minutes.I will continue to take my business to Assist Medical Supplies for all my health and wellness supplies.

20:25 08 May 25

Had the best experience with both of their customer service representatives. Emiliia promptly responded to my email inquiry and had everything ready for me when I arrived. When I got there I decided I wanted to add a cane, both her and Nancy helped me pick one and get it set up so I felt stable and got my mobility back. Further, when Emiliia saw me struggling to get the knee scooter folded, they came out to help me. Would absolutely recommend this place for all your medical supply needs as Emiliia and Nancy will make sure you are well taken care of.

14:38 23 Apr 25

My experience has been extremely positive . Nancy and I worked together to find the right walker for me. Today I received the info that it will be ordered and on its way from Barrie. This will be my store of choice in the future

05:26 21 Apr 25

Nancy was absolutely amazing! 👏

19:03 18 Apr 25

Nancy was so amazing and was able to get approval the same day unlike the Co-op Medical telling me it would take a week from NHIB which is untrue, I would recommend Assist Health to all my family and friends

18:03 11 Apr 25

Went shopping for a lift chair and found the greatest assistance and personal attention from Nancy and Amelia. All my questions were promptly and professionally answered, including ones that I didn't think of asking! Very impressed with quality of products and knowledge of service.

17:31 26 Mar 25

Great location and products with terrific service.

Mallory Gerwing

22:18 10 Mar 25

20:54 08 Mar 25

Recently I found Assist Health online and visited the store in Calgary. Looking for a 2 wheeled glide walker for my husband who has Parkinson’s.Nancy was super knowledgeable, friendly and so helpful. She even suggested special cutlery which was on sale.I bought the walker but my husband couldn’t manage it and absolutely did not want it. Although recommended by the O TAfter 2 days I returned the walker and Nancy was able to refund the entire purchase.Nancy was a joy to deal with.Thank you so much.

14:09 04 Mar 25

21:38 10 Feb 25

Great one stop place for all your medical needs and rentals. Knowledgeable and accommodating staff. Rental rates comparable to other suppliers.Emilia, thank you for your assistance!!

Lesia Tiahnyriadno

20:48 30 Jan 25

I found everything I was looking for. Emilia helped me a lot!

18:29 29 Jan 25

Solid location and service along with all the necessary medical supplies.

23:23 28 Jan 25

Nancy was very friendly and knowledgeable. All the staff were great and there was a huge selection. I would recommend if you need health supplies.

19:36 27 Jan 25

Always willing to help and go up and beyond for solving unusual problems

05:28 26 Jan 25

First time I have been there. I had a list of things I was instructed to get that I knew little about. They were very knowledgeable and made it easy. Also good supply of items I didn’t realize they even made.

Kathleen Nelson

21:12 22 Jan 25

Wonderful customer service. Lovely ladies to help you with all of your needs. Highly recommend!

21:24 20 Jan 25

I called Assist Health Supplies to inquire about a raised toilet seat, not only did Nancy explain exactly what I needed but when I popped into the store Toby and Cliff put the seat together to make sure I purchased the right fit for my size. Excellent customer service all around from all the staff, very professional and knowledgeable. I would highly recommend Assist Health Supplies. Thank you for all your help!

Maggie T. Manzo

21:29 13 Jan 25

If you've had your own experiences caring for an elderly loved one in your home - you know it goes without saying that it's difficult. And extremely difficult when your elderly loved one gets sick or injured. It's an added layer of stress. THANKFULLY in a search for a Wheelchair Rental that was needed asap and affordable for our family - I came across ASSIST HEALTH SUPPLIES. From the moment I called them, their Customer Care was stellar. I was connected to an associate by the name of Emiliia - and just her energy and kindness even just over the phone, immediately helped to alleviate my stress. She was not only helpful but knowledgeable and the level of her due diligence was impressive as she asked me questions that didn't even enter my mind in terms of what options are best for our Mama. Her communication was clear and concise too.Upon pick up, lots of free and spacious parking in front of their storefront and upon entering was treated with more kind and sympathetic energy. Emiliia took the time to show me the options and helped me to learn how to use the equipment. Upon transaction, I really appreciate how none of the associates tried to upsell me anything. They did provide me with more information regarding a couple of questions I had regarding fulfilling our Mama's future needs for homecare equipment/supplies. Also, they make the entire equipment rental process easy, eliminating any red tape.Words cannot express how grateful I am that ASSIST HEALTH SUPPLIES operates in Calgary and Medicine Hat. What an excellent team!

18:25 12 Jan 25

I gave the store a quick call to get a cane on an urgent basis. I needed same day delivery and some assistance with choosing the correct type. I was told that someone would be calling me back shortly to assist me. They didn't call back.Update: I was promptly contacted by Brenda and we discussed the issue. Brenda was highly professional and compassionate. The issue has been resolved. Things happen. It is a measure of excellence when someone like Brenda reaches out to resolve problems. Changing my rating to 5 stars.

Dawn Merrington

23:02 02 Dec 24

Thank you Nancy for helping me out today. Great service and I highly recommend for the service quality and supplies. Dawn Merrington

17:04 21 Nov 24

DeeAnne tenBroek

18:39 23 Oct 24

I had a foot condition in which I needed assistance with an air boot. The employees Nancy Fulton & Twila were extremely helpful, courteous and patient in terms of finding the correct boot. Nancy also gave me a reference for a podiatrist that builds orthotics. I was in touch with this reference today, in which I was able to get an appointment tomorrow! Excellent service all around! Thank you!!

18:03 18 Oct 24

I gave the store a call to see if they had a specific style of wrist brace in stock - I left my number to whom which Nancy gave me a prompt call back. She explained the options they had and I picked one up! Great service. Thanks Nancy!

Elizabeth Handerson

16:02 19 Sep 24

Being in a wheelchair is not an easy life. One of the things that makes it easier is picking a good company that listens l, respects and helps you. Because we have so many options to work with, it's hard to know which is a good fit. I worked with others over the last 9 yeasr, but I had not worked with Assist before the last few days.Assist was on a list of recommended vendors from my OT. Bryce and his crew were outstanding. I needed to change my carpet to laminate to make it easier for me to move and clean. I had to go through a government program to fund it. The best thing to do is find a vendor that is willing to go through all the steps ans wait for the government to pay after the work is done.During the quoting phase andknowing the limits of the program, one of the first things that was asked was "Are you opposed to using discount flooring, like from the End of the Roll kind of place with very limited amounts of end of production flooring. I had not said anything to any of the people quoting because I didn't want to influence the quote. But when he asked that, my eyes lit up and I said "yes! Thank you for thinking like that, all the others only consider new run high quality, and I just want something". To me, the fact that he was thinking like that was amazing.They came on time to do the work as agreed, and had it done within the 2 days agreed on. The workers were super kind and very efficient. Overall, this was one of the easiest things I have ever done, and it is because Bryce and Assist Health Supplies actually care about the people they are there for. The best part of it all was that the work looks amazing! They even threw in some plain new baseboards for the job.I highly recommend giving them a call.Adding a few before and after.

16:05 09 Sep 24

02:09 10 Jul 24

05:23 20 Jun 24

By far the best customer service! Twila is such a wonderful person and helped in every way. Highly recommend

13:29 01 Jun 24

I required grab bars installed rather quickly. Dula at the store and Cliff who installed went above expectations. Thank you!

Acadian Hanuman

19:22 11 Mar 24

Great experience so far. Excellent staff and attentive owners

22:06 01 Nov 23

10 stars if it were possible!!! When dealing with health issues many of us don't realize we have options. I highly recommend Assist Health Supplies on Manitou Road in Calgary. I found this store by chance. The staff are great; knowledgeable, and very caring. On multiple occasions my family & I were treated efficiently and with kindness, respect & dignity. My thanks goes out to Kelly, Julia, Cornelia, and Jason. Thank you all for your professionalism and care.

Lara Bec Land Consultant

18:53 02 Mar 23

I've used Assist Health Supplies twice now for knee scooters related to foot surgeries and it's been amazing. What a wonderful product. I was lucky enough to deal directly with Toby Redfern who was fast and efficient as always. Thank you so much Assist.

18:49 17 Oct 22

This store is very good thanks

21:34 12 Oct 22

I have been going to Assist for years for my mobility device needs, and have never been disappointed. The customer service demonstrated by ALL staff is always exceptional, Toby and Stephanie have always gone above and beyond to ensure I get the device Ineed. The service department is also great and has kept my equipment in good condition. I won't go anywhere else ❤️

17:10 02 Sep 22

TEN STARS *****10***** My name is Brenda and I am Dwight's sister. I came to Assist Health Supplies looking to rent a Power Wheelchair for my brother and was approached by Stephanie. From the moment she introduced herself to me right up until the product and service she offered was complete and delivered she went Above and Beyond with Amazing Customer Care and Service. I have worked in customer service for most of my life and I have Never been treated with more Care and Compassion than I was by Stephanie. I would Highly recommend Assist Health Supplies and Especially Stephanie to anyone looking for Medical Supplies or Equipment... 10 Stars is Not enough... Thank You Stephanie!

13:54 20 Apr 22

22:57 26 Aug 21

Best experience possible! Very positive and helping team. It’s nice to still meet people that care. Thank you for being so kind!

21:54 19 Aug 21

Completely terrible experience with Ralph. He took weeks to get anything done. He was unable to find something we needed. I had to do the leg work and he still couldn't find something that worked for us. He ignored emails and phone calls. If you have no choice but to deal with this place...ask for Derrian. He seems to want to help.

03:02 14 Nov 20

Assist health is professional, affordable, welcoming, and an inclusive place to both work and shop for your healthcare needs! Any issues I’ve had, I’ve went through assist, and would do it again in a heartbeat!

02:47 06 Aug 20

After undergoing major foot reconstruction surgery I reached out the Assist team for mobility equipment - Nicole was fantastic answering my questions/emails including helping me figure out how to obtain the equipment (they deliver!) - she was super informed, helpful and kind; when we accidentally went "over the rental time" Assist reached out to gently let us know and easily helped with the renewal support...thanks guys!!

19:31 21 Jul 20

Excellent customer service :)

Barry Lindemann

17:24 17 Feb 20

As a wheelchair user for over 25 years I have dealt with a number of Calgary medical equipment dealers. I bought a new shower commode chair from Assist Health Supplies here in Calgary in February 2020 to replace my old one. When my new shower chair arrived I found out that the supplier had made updates to the model I had chosen which were not ideal for my unique needs. After explaining that to Tatum at Assist she was able to call the supplier and find me a shower chair exactly like the old one I was trying to replace so of course I was thrilled! The shower chair is set up perfectly for me now and I couldn't be happier with my new chair. Thanks again Tatum and Assist - I look forward to many comfortable showers for years to come now!

Jeff Z (flownmach2)

19:23 10 Feb 20

Over the past four months I have needed to rent medical equipment from Assist. The service provided by their staff was excellent. The people were very helpful, pleasant and kind. I highly recommend this company if you need to buy or rent medical equipment.

15:51 29 Jan 20

Amazing costumer service, equipment that I required only available there.

00:56 08 Oct 19

I rented an all-terrain knee scooter for three months following a foot injury, and have nothing but wonderful things things to say about the staff! My husband went in and picked it up for me, everyone was very knowledgeable and kind. They also were the most reasonably priced when calling around for quotes! The all-terrain scooter I got was very high quality and scooted around barns and fields with ease. It made my life so much easier! We will definitely be using Assist again when required!! Thanks so much guys!

03:03 31 Aug 19

Tatum was so helpful and kind today in helping me get some last minute ostomy supplies together. Outstanding customer service - she did everything she could to help me out. So much appreciated!!

14:08 08 Jun 19

I have purchased sports items such as wrist brace, knee and elbow sports bands.I have found the staff to be knowledgeable in the use of these sports aids. Even though I was only purchasing an insignificant order I was treated with care to ensure I got what I needed. Thanks Toby and other staff who "Assisted" me.

Vytality at Home

16:49 11 Jan 19

Toby and his team at Assist Health Supplies are so great to work with! They have so many products to meet every individuals needs and can customize what you need to remain as independent as possible. Check them out!

13:36 19 Jul 18

Very good equipment. Very generous, accommodating and cooperative staff. Special thanks to Nicole.

18:50 23 Jun 18

Assist Health Supplies definitely cares about customer service. I was looking for a rental hospital bed for my father as he was being discharged from the hospital. I had very little time to find a solution and these folks worked with me to find exactly what I needed immediately at a very competitive rate. I will definitely use them for future items needed.

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Calgary

627 Manitou Road SE
Calgary, AB, T2G 4C2
587 353-4325

Medicine Hat

439 5 Ave SE,
Medicine Hat, AB, T1A 2P9
403-580-8650

Mon to Fri: 8:30 AM – 5 PM
Sat & Sun: Closed

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